Patient queue management for clinics and practices
Even with appointments, many practices have an overflowing waiting room: delays add up, patients arrive early, relatives come along. ranna lets patients take their turn by scanning a QR at reception, follow their position on their phone and wait elsewhere, in the car or at the pharmacy next door. Their phone rings when the doctor is ready.
What goes wrong today
A packed waiting room
Patients and relatives crowd a closed room, which helps nobody, least of all in flu season.
A constantly interrupted front desk
Reception keeps answering “how many before me?” instead of handling files.
Invisible delays
Patients can’t tell if the doctor is forty minutes behind. They don’t dare leave and grow impatient.
How it works with ranna
- 01
On arrival, the patient scans the reception QR, or reception creates the ticket from the console.
- 02
They see how many patients are ahead and an estimate based on the real pace of consultations.
- 03
They can wait outside: the ticket updates live.
- 04
When the doctor is ready, reception taps Call: the phone rings and shows the room to go to.
What matters to you
Fewer people in the room
Some patients wait outside, so the space is calmer and healthier.
A freer front desk
Position and estimated wait are on the patient’s phone, so nobody needs to ask.
Several queues, one tool
Consultations, blood tests, imaging: one counter per service, each called separately.
ranna in your cityTunis · Sfax · Sousse · Nabeul and Hammamet · Monastir · Bizerte
Frequently asked questions
Does it work with appointments?
Yes. ranna manages the order on the day. Booked patients can be added by reception, and the API can create tickets from your booking software.
What medical data is stored?
None. A ticket holds a number, times and, if the patient wants, a first name and phone. Nothing about the reason for the visit.
Can older patients use it?
Those who don’t scan get a ticket from reception and are called aloud or on the screen, as before. Both modes run side by side.
Does it work for a medical lab?
Yes, it’s a typical case: a morning queue for blood draws, short but busy. One counter per draw station is enough.