Queue management for branches and public offices
Telecom shops, bill payment counters, insurance offices, town halls: as soon as doors open, the hall fills up and people stand without knowing for how long. A classic queue system needs a kiosk, screens and an installation. ranna does the same job with a QR code and visitors’ phones, and adds what kiosks lack: knowing where you stand without staying put.
What goes wrong today
A packed hall at opening
Visitors come early to get a good spot and wait standing for hours.
An expensive kiosk
A classic queue management system needs a kiosk, printer, screens and a maintenance contract.
No visibility
With a paper ticket nobody knows if it’s ten minutes or an hour, so nobody dares to leave.
How it works with ranna
- 01
A QR poster at the entrance invites visitors to take a number. Staff can also create tickets at reception.
- 02
Each kind of service can have its own queue (payments, complaints, files…).
- 03
Visitors follow their position on their phone and can run an errand.
- 04
The clerk taps Call: the phone rings and the hall screen shows the number and the counter.
What matters to you
Many counters and services
Each counter calls from its own station, and visitors know exactly where to go.
A lighter hall
Visitors facing a long wait leave and come back on time instead of taking up seats.
Numbers to plan with
Daily visitors, waiting and service times: enough to staff peak hours properly.
ranna in your cityTunis · Sfax · Sousse · Nabeul and Hammamet · Monastir · Bizerte
Frequently asked questions
Can it replace an existing ticket kiosk?
Yes, or run alongside it: QR for smartphone users, reception for everyone else, feeding the same queue.
How many counters can we run?
Pro covers unlimited counters across 3 branches; Business covers unlimited branches with staff roles.
Is there a calling screen for the hall?
Yes. The now-serving screen opens on any TV with a browser and updates instantly.
Can we integrate it with our internal system?
Yes, through the REST API and signed webhooks. The documentation is public.