Privacy policy
What data ranna processes, why, and what your rights are.
Last updated: October 17, 2026
Data we process
Business accounts: business name and type, your name, email address and, if you give it, mobile number.
Queue tickets: ticket number, times, language and, if the customer enters them, a first name or phone number. Customers never need an account.
Technical data: IP address and access logs, kept for security and abuse prevention.
Audience measurement
To see which pages are read and whether the demo works, we record visit statistics on our own servers: page viewed, referring site, country, device type, browser, language and the steps of the demo or sign-up. No cookies, no third-party tools, and the IP address is never stored: a hashed identifier that changes every day only lets us count visitors. If your browser sends “Do Not Track” or “Global Privacy Control”, nothing is recorded.
Why
To run the service (issue and call tickets, sign you in), write to you about your account, protect the service from abuse and meet legal obligations. We never sell data.
Retention
Account data is kept while the account is active and deleted within 90 days of closing it. Tickets are kept for at most 12 months for the business’s statistics.
Processors
Hosting and database, email delivery, bot protection (Cloudflare Turnstile). The current list is available on request.
Your rights
Under Tunisian Organic Law 2004-63 on personal data protection you can ask to access, correct or delete your data by writing to [email protected].